Privacy and complaints
How Mercearia do Bairro — Alfama handles the details of people who book, order or buy here, and what you can do if something goes wrong.
Who handles your details
Mercearia do Bairro — Alfama is the controller of your personal data.
Mercearia do Bairro — Alfama
Tax number 509876544
Rua de São Pedro 21, 1100-527 Lisboa
[email protected]
218 901 234
What details, and what for
When you book, order, buy a voucher, ask for a loyalty card or join a waiting list, we keep your name, your phone and your email, what you booked or ordered, and any notes we add. They are used to deal with it and to tell you about it: the confirmation, the reminder, a change.
We only send you news if you say you want it. Every message carries the way to stop, and you can change your mind whenever you like.
We handle these details because they are needed for what you asked for (the booking, the order, the voucher), with your consent for the news, and to comply with the law, such as keeping invoices.
Who else sees them
This site and the booking system are run by Apronta (Concealed, Unipessoal Lda), which handles the details on behalf of Mercearia do Bairro — Alfama under a contract, with the providers listed in its privacy policy. Apronta's privacy policy.
Online payments are made with Stripe: your card details never reach Mercearia do Bairro — Alfama or Apronta.
If this page shows a map, or the rating, reviews and photos of Mercearia do Bairro — Alfama on Google, Google shows them itself: your browser connects to Google, which receives your IP address. That content is subject to Google's terms: Google Maps End User Additional Terms of Service · Google Privacy Policy
This site uses no advertising or analytics cookies. Visits are counted without knowing who made them.
For how long
As long as you are a customer of Mercearia do Bairro — Alfama, or until you ask for them to be deleted. What the law requires to be kept, such as invoices, is kept for as long as the law says.
Your rights
You can ask to see, correct or delete your details, to limit what we do with them or object to it, and to take them with you. Ask Mercearia do Bairro — Alfama at [email protected].
If you think your details were not handled as they should have been, you can complain to the Portuguese data protection authority (CNPD). www.cnpd.pt
If something goes wrong
In a consumer dispute you can turn to an alternative dispute resolution body: the consumer arbitration centre for the region where Mercearia do Bairro — Alfama is or, where there is none, CNIACC, the national consumer arbitration centre. The list of all of them is on the Portal do Consumidor. www.cniacc.pt · www.consumidor.gov.pt
You can also leave a complaint in the electronic complaints book (Livro de Reclamações). www.livroreclamacoes.pt